Orders for our all-Tasmanian fruit and veg boxes are now open for December! To place an order, just let us know by email (email@example.com) what box type and optional add-ons you’d like on each of the following dates. If you’re ordering for the first time or you’re changing your delivery/pick-up status you’ll need to specify which of these two options you’d prefer when ordering. New customers are also welcome to order a single box to try the service first, and as an added incentive, delivery (normally $5 extra) is free with your first box. Don’t forget – you’re welcome to specify exclusions with your box – when your excluded items are in a box, they’ll be swapped for something of equivalent value.
Please don’t forget – we re-use the boxes, as we believe this is environmentally responsible but it also saves us from passing the cost of the box onto you as the customer. Delivery customers should leave their boxes out for collection on delivery days, and pick-up customers should swap their empty box for a full one. If you are concerned about your fruit and veg getting too hot, especially as summer approaches, please leave an esky out and your delivery driver will unpack your box into this for you.
December means one thing to most of us: Christmas!! Backyard Bounty will be helping you celebrate Christmas with your nearest and dearest by offering our special choose-your-own Christmas box on the 23rd of December, including a wide range of vegetables, berries, our usual add-ons and BB preserves, and a few special items from Philadelphia bakers; perfect for entertaining your guests in true Tassie style. Giving you the chance to choose what goes in your box makes things a bit more complicated for us, so we need to get things organised a bit sooner than we normally would for this special box. Here’s the timeline for the Christmas box:
- Monday 28th December: Christmas availability and ordering list advertised on our website and facebook;
(orders will be open from this date)
- Monday 28th-Thursday 2nd December: Christmas availability and ordering list distributed through mailing list
- Monday 12th December: Orders close
- Friday 23rd December: Home deliveries – 10AM-5PM; Pick-ups 1-5PM
All information regarding what’s available and how to order will be in the ordering list. Please keep emails about the Christmas box and the general December orders separate to avoid confusing Mr BB too much!
All customers with ongoing subscriptions should now have received their December invoices (with the exception of those with amounts outstanding on their November invoices). Don’t forget that if you haven’t received an invoice your order hasn’t been processed, so if you believe you should have received your monthly invoice for your subscription and you haven’t please contact us as soon as possible.
November has been a very busy time for us at BBHQ; after a few months of searching, we’re finally moving out of our current warehouse and into a new, bigger one, which should give us enough room to grow over the next three years. We’re also finally in the position to invest in both a cool-store and a forklift (albeit a second hand electric one), both of which will assist greatly in the logistics of our weekly operations, and the former will also increase our capacity to offer temperature-sensitive items (like berries, for instance). We hope that you will continue to give us feedback (and your understanding) to help us continue to improve our service to you as we grow. Our Terms & Conditions have also just been revised to more accurately reflect the policies that have evolved over what has been a very hectic year, and to make them easier to read; these will shortly be added to our website also.
One final thing – Mr, Mrs and Miss BB are very much looking forward to a short holiday over Christmas after what has been an exhilarating, exhausting and challenging year! We choose to have our break at this time of the year as it is generally the time when least customers order, thus reducing any inconvenience, and also because it’s a brilliant time of the year to get out and about to pick up your own fruit and veg direct from road-side stalls and markets! After the Christmas box, we will resume normal service on Friday 20th January. All customers with weekly subscriptions will resume automatically on this date unless an alternative start date is requested; all customers with fortnightly subscriptions will resume automatically on the first Friday in February unless otherwise requested. Don’t forget, your subscription is completely flexible as long as we have at least four days notice for any changes to take effect.
Please email firstname.lastname@example.org to order for December or for any enquiries, and we’ll get back to you on Saturday and Sunday after the weekly Thursday-Friday packing and delivering madness is over!